Now that you've sent out a survey you need to see the responses!
Viewing Results in the Reports screen
NewZapp's Reports screen provides a range of data and visualisations for your survey results.
The first tab at the top is Results Charts, which displays the different charts for your results as well as word clouds for any free-text questions.
The Results Table tab displays your survey responses in a table format, showing the first 10 results by default. At the bottom of the screen, there's a menu where you can change the number of results that you see in this table to 20, 50 or 100.
Under the Channels tab you can see which method of presenting the survey got the most opens out of Email, QR Codes and Teams Campaigns.
You may have noticed the Insights tab was skipped — that's because it works differently depending on context: you can view insights for an individual survey or across multiple surveys.
Clicking the Insights tab when viewing an individual survey's results will show you:
- Quick takeaways
- A channel performance summary
- A peak engagement heatmap
- A device breakdown showing how respondents accessed the survey
individual survey will show you some quick takeaways, a quick view of how the different channels have performed, a peak engagement heatmap and a breakdown of what sort of device your survey was viewed on.
However, if you go to the Survey dashboard in Reports you'll see an Insights tab at the top.
In this screen you'll be able to see insights for all of the surveys created in date range selected in the top right hand corner.
Exporting Results
To export your survey results, go to the Results Table tab and click on the Export Results button in the top right. You'll be given the option of exporting your results as a CSV file or an Excel file.
For more information on using the survey suite, check out these articles!