If you are having trouble logging in to NewZapp it may be due to one of two things:
1) You may be using an incorrect username and/or password.
If you are seeing this message on the login screen:
Invalid username or password. Please check fields and try again. Remember passwords are case sensitive.
- Has an incorrect username (this is your email address) and/or password been typed in?
- Are you using the correct case sensitive characters?
- Has an incorrect username and/or password been cached by your browser?
First thing to try is closing your browser window and trying again in a new one. Go to the NewZapp login page https://my.newzapp.co.uk/ type both username and password afresh.
Please be careful that if your browser is filling in the password field for you that you make sure this is the correct password. Google Chrome does this and will prompt you to update the saved password if your password changes.
2) Someone may already be logged in with your username and password.
If you are seeing this message on the login screen:
Login failed. We’re sorry but the system has detected that you are currently logged in on this unique username and password.
- Does someone else have your unique username and password and are they already logged in?
- Have you recently been logged into you account, but you closed the browser instead of using the NewZapp logout button?
Our preferred method that is the safest and most secure if sign in with your MIcrosoft Account.
Microsft will then handle your access and if you end up changing your Microsoft password you won't need to worry about changing anything in NewZapp as Microsoft will still log you in.