Don't you hate it when you've spent time crafting the perfect email, but when the proof arrives in your Outlook words have been split and hyphenated?
Did you notice I specifically named Outlook there? In the screenshot above the two red boxes contain two halves of the same word that Outlook has decided to split even though in NewZapp this word isn't split up.
This happens because Outlook, trying to be "helpful", is making these edits for you, however this is only in the classic version of the Outlook desktop app. If you view the same email in GMail, iCloud, Outlook Online, or even the new Outlook desktop app, then the word won't be broken up.
How to fix this issue
Unfortunately, this is something Microsoft would need to fix, however we do have a work around that you can easily apply yourself. You'll need to replace something in the code of the email, but I promise its not as scary as it looks!
Firstly, open the draft of your email in NewZapp and click on the < > symbol at the top of the screen. This will show you the HTML code for your email. In the new code window that has opened, click on CSS on the right hand side. This will have opened a Config Styles section.
Scroll down in the CSS section and look for this piece of code.
Now what you need to do is copy the code that I've written out below and paste this over the code in the screenshot above, replacing it completely from the P to the }
p,
ul li,
ol li,
a {
-webkit-text-size-adjust: none;
-ms-text-size-adjust: none;
mso-line-height-rule: exactly;
hyphens: none;
-moz-hyphens: none;
-ms-hyphens: none;
mso-hyphenate: none;
}
What this will do is explicitly tell Outlook not to make any changes to your how your email is written and not add in any hyphenated words. Once you've made this change send yourself a proof email and you'll see that Outlook is now displaying the email the way you've designed it!
Will I have to do this every time?
The great news is that if you're one of our many customers who creates a new email in NewZapp by copying a previous email, then this code change will be copied too and you won't have to make this change again!
If you have any questions, please reach out to your Account Manager or email support@newzapp.com