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nhs.net Application Accounts

Initial Setup

On our Trusted Delivery platform, your account connects to an @nhs.net application account. Details on how this is created can be found here: https://support.nhs.net/knowledge-base/application-account/
 
Once set up by your I.T team, the username (email address) and password are entered into NewZapp by following these steps:
  1. Click on your avatar (top right of your account).
  2. Select Account Management, then Configuration.
  3. Select Sending Options.
  4. Enter your username (email address) and password in the appropriate fields.
  5. Once added click Test. You should get a message like the one below saying the test was successful.
  6. Once you've tested the new password click Save Changes at the top of the screen, otherwise the password won't be updated.

NHS.net 4

If everything is set up correctly you will see a popup like this:

nhs.net 2

Your Account is now correctly linked to your nhs.net application account and you can start sending your email campaigns

Troubleshooting

NHS digital require you to change your application account password on a regular basis. Should you get an error when sending a campaign with the message

nhs.net 3

Please try the following steps:
  1. Check the following page on the NHS Digital website to check for any issues: https://support.nhs.net/service-status/ If everything looks in order, move to step 2.
  2. Go through steps 4 & 5 detailed in initial setup above to see if you get the same error message. If you do, move to step 3.
  3. Have your I.T team change the SMTP password for your application account and enter the new one in the password field. Then save and test, if you still get an error, move to step 4.
  4. Contact support@newzapp.com to check the connection status messaging in more detail.