Finding unsubscribes in Contacts
To find someone who has previously unsubscribed, you can search in your 'Contacts' dashboard.
In the instance above, I'm searching all contacts, but if you wanted to search in a Group, the only other step you need to do from this view is click into the Group on the left hand side.
To find someone who has unsubscribed, you will want to search for the email address.
You may then see this screen.
Not to worry, that's because we're searching with the 'Status' Subscribers rather than Unsubscribes.
You'll now find your contact.
Top tip - even if you were to remove this contact from your Database, they can't be readded because NewZapp will recognise that they have previously unsubscribed.
Unsubscriber feedback
When someone unsubscribes they have the option to provide anonymous feedback as to why they've unsubscribed. You can see this feedback by going to the My Account screen in your account that you can access from the profile menu in the top right corner.
In the screen that opens up, one of the options on at the top is for Unsubscribe Feedback and any anonymous feedback will be listed here.
If you have any questions please reach out to your account manager or email support@newzapp.com